Expectations are powerful tools that can shape the behavior and performance of employees. They can motivate them to achieve higher standards, or they can demoralize them and lower their productivity. In this article, you will learn how to use expectations as a method of control in a positive and constructive way. You will discover how to set SMART goals and objectives that are specific, measurable, achievable, relevant, and time-bound. You will also learn how to communicate expectations clearly and effectively, using various methods and channels.
Moreover, you will find out how to monitor and measure progress and results, using data and indicators. Furthermore, you will explore how to provide feedback and recognition, using praise and rewards. Finally, you will understand how to hold employees accountable for their actions, using consequences and corrective actions. By applying these principles and practices, you will be able to create a culture of excellence and accountability in your organization.